RELAY
PLATFORM
DETROIT, MI | Customer since 2005
Self Service Customer Engagement Platforms
VOICE
WEB
MOBILE
OUTBOUND
PAYMENTS
SELECTXT
Relay is a powerful self-service application suite. With a single platform, governments can connect the work of their agencies in one location, coordinating and amplifying their impact through automation, data analysis, and engagement.
For agencies, Relay’s centralized, connected approach to automated customer service frees up staff time, lowers costs, and increases the quality of customer service. For citizens, they receive the convenience and ease of accessing their data when, where, and how they want.
Relay Portal is a powerful administrative and data management tool that provides real-time health statistics, detailed reports, outbound campaign management, configuration options, and more, all through a user-friendly dashboard.
Access from any internet enabled device
Real-time view of solution status
Centralized administration and reporting
Create and manage outbound campaigns
Secure Customer Payments
Payments for agencies using our solutions are PCI compliant and PA-DSS validated. Meeting the highest standards for payment security, agencies and their customers can feel confident knowing their data is protected.
- Secure permit fee collection from contractors
- Provide citizens the ability to pay utility bills
- Effectively collect a variety of court fines
Proactive Outbound Notifications
Outbound allows agencies to send automated, pre-crafted communications by phone, email, or text message. With the control to customize messaging, Outbound can be deployed within a single department or as an enterprise-wide solution.
- Communicate results of inspections to contractors
- Notify citizens of account delinquency
- Contact jurors with dates of duty
Partners
