Selectron Deepens Commitment to Customer Success with Addition of Stan Reichert as Director of Customer Experience

“After working in government day in / day out for over 25 years, I’ve learned a thing or two about what citizens really need and how best to meet that need.”

Stan Reichert, Director of Customer Experience

Stan Reichert

Selectron is pleased to announce the hiring of Stan Reichert in a newly created role, Director of Customer Experience. Building on his 25+ years of experience at the City of Oklahoma City, Stan brings a wealth of knowledge and experience to enhance Selectron’s 50+ year focus on providing trusted solutions and real value to our government partners.

Furthering Selectron’s commitment to provide exceptional products and service, Stan’s focus as the Director of Customer Experience will include some of the following responsibilities:

  • Extend Selectron’s government subject matter expertise: Government agencies are unique, each with their own set of priorities and processes. Trusting a guide who has navigated those channels before will create an even more efficient experience for customers.

  • Translate customer input into better products: Selectron is in the business of helping government agencies solve challenges and creating efficiency. Stan will focus on building deep relationships with our customers and to continue evolving our products and services to meet these expanding needs.

  • Enhance communication and relationships with all customers and agencies: As a recognized authority in the industry, Stan knows the power of strong relationships and the benefit of open communication among vendors, agencies, and departments. Stan also will work on connecting these different groups and creating a channel for new ideas, best practices, and lessons learned.

“As a customer, the word I always used to describe Selectron was ‘legit’. At Oklahoma City, we provided a lot of product feedback and requests, and Selectron never said no. They’re committed to being a good partner to provide the highest level of customer service, and I’m excited to be a part of that.”

Stan Reichert, Director of Customer Experience

The entire Selectron team is excited to work with Stan and learn from his depth of experience in the industry. From Dan Porter, Selectron’s Chief Operations Officer, “Selectron has always been committed to deeply understanding our customers challenges and delivering the highest degree of real value in our solutions. We are very excited about the knowledge and experience Stan brings to us and our customers. And he’s a great guy!”

How can we put Stan’s knowledge and experience to work for you? Drop us a line at customersuccess@stigov.com or connect with us via LinkedIn to let us know how, together, we can impact your upcoming projects.

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