“Throughout the process, it became apparent that Selectron had an in-depth understanding of our needs and the staff were really professional. They went the extra mile on everything that we did. I highly recommend Selectron. This was one of the best experiences that I’ve been through in 20+ years of IT experience.” Rick Odenthal, Information Specialist, Minnesota State Lottery
Tangible Benefits
- Serviced 1,000,000 calls between January go-live and March
- Equips the Minnesota Lottery to handle 500,000 calls monthly
- Gives staff hands-on control for easier troubleshooting, monitoring, and maintenance
- E-mails staff when winning numbers and jackpots are applied to ensure seamless synchronization with lottery database
- Provides a platform to expand to new areas of customer contact such as Second Chance Drawings
Like no other time, state and local government and utilities are challenged to operate on a limited budget while continuing to provide the highest level of service to constituents. Selectron's innovative eGovernment solutions have helped hundreds of agencies facing these circumstances. Interactive voice response (IVR), interactive web response (IWR), and mobile solutions are no longer a convenience, but a necessity.
Automating routine government processes, our interactive solutions benefit communities by providing easy, 24-hour access to the government services citizens require while saving staff valuable time. Telephone self-service and online services such as bill pay can greatly improve efficiency and customer interactions. A variety of agencies—building and planning, utilities, courts, tax and revenue, and more—have benefited from our solutions. We can seamlessly integrate our technology with your database software whether commercial or custom and tailor it specifically to your needs. Speech recognition, outbound dialing, a citizen information line, CTI/screen pop, and electronic payments are some of the many solution enhancements we offer to support your call center.
Our extensive voice, web, and mobile product suite will improve your service to your community by:
- Giving your citizens around-the-clock access to information
- Reducing the time your staff spends on routine tasks
- Maximizing your agency's efficiency
- Lowering your costs and expediting your revenue collection processes
- Maintaining your community's safety and aesthetic standards with mobile-ready code enforcement
- Simplifying building, land management, and use permitting inspections with technology in the field