Solutions
Utility Solutions
Your staff are constantly fielding calls from customers with inquiries ranging from billing or payment history questions to outage concerns. Your customers want the ability to check their accounts and make payments around their own schedules. Whatever utility services you provide, Selectron’s voice and web utility solutions suite will maximize your staff productivity and empower your citizens with around-the-clock access to account information.
WebUtility is an interactive web response (IWR) solution developed to meet the needs of utility companies. WebUtility interfaces with your utility database to provide secure information and services via the Internet, extending your reach to your community.
Utility customers need only their account or customer ID number to instantly access their account information in real-time. Users can easily view their current account status, check their billing and payment history, or verify their usage details. They can also submit a request to stop service on a particular date and provide a forwarding address for final bills.
Benefits:
- Extends your service to your community by providing 24-hour access to account information
- Fields customers’ most common inquiries, freeing your staff for more complicated tasks
- Intuitive and user-friendly interface for non-technical users
- Information is updated in real-time, ensuring users have the most up-to-date information available
- Integrates with your department’s current website
Features:
- Check account balance and the date and amount of their last payment
- Find out the scheduled date for the next bill, plus the date and amount of the last bill
- Stop service on an account and provide a forwarding address
- Print out account information in printer-friendly format
- Additional functionality such as Payment Processing can be purchased at any time to expand your system's capabilities