Solutions

Utility Solutions

Your staff are constantly fielding calls from customers with inquiries ranging from billing or payment history questions to outage concerns. Your customers want the ability to check their accounts and make payments around their own schedules. Whatever utility services you provide, Selectron’s voice and web utility solutions suite will maximize your staff productivity and empower your citizens with around-the-clock access to account information.

Voice

  • Built on industry-standard .NET architecture
  • Hardware components from industry leaders like Dialogic® and HP
  • Supports VoIP, T1, ISDN, and analog telephone integration
  • Highly secure payment processing guards your citizens’ privacy
  • Easily expanded, from four ports up, as system use increases
  • Capable of sophisticated text-to-speech and voice recognition functionality

Web

  • Streamlined for efficiency – shares many features and a database with VoiceUtility
  • Cost-effective – utilizes your web server
  • Compatible with any standard Internet browser
  • Highly secure payment processing functionality guards your citizens’ privacy