Solutions

Utility Solutions

Your staff are constantly fielding calls from customers with inquiries ranging from billing or payment history questions to outage concerns. Your customers want the ability to check their accounts and make payments around their own schedules. Whatever utility services you provide, Selectron’s voice and web utility solutions suite will maximize your staff productivity and empower your citizens with around-the-clock access to account information.

Optional Modules

Your agency is a dynamic entity and as new customer or staff concerns arise you want to ensure your interactive system accommodates your changing business practices. Selectron accounts for the constantly evolving marketplace, offering you a large library of enhancement modules so you can expand your system’s capabilities as your requirements demand and your budget allows. Listed below are some of the most popular add-on modules for utility agencies.

Outbound Delivery Services
MODULE VOICE FAX E-MAIL SMS
Delinquency Notification••••
Outbound Alert••••
     Payment Confirmation Notification • • • •
Usage Notification••••
Payment Processing
MODULE VOICE FAX E-MAIL SMS
Credit Card•
Electronic Check•
Payment Extensions/Arrangements•
Pinless Debit Card•
CSR Modules
MODULE VOICE FAX E-MAIL SMS
CTI/Screen Pop•
Desktop Delivery•••
General Information
MODULE VOICE FAX E-MAIL SMS
CommunitySelect•••
Staff Directory•
Customer Experience
MODULE VOICE FAX E-MAIL SMS
Professional Voice•
Spanish Language•
Speech Recognition•
Text-to-Speech•