Solutions

Tax and Revenue Solutions

When tax season approaches, your agency can expect a deluge of calls from people inquiring about their tax obligations. In addition to the strain on your staff, a number of taxpayers have been requesting automated options for filing their returns and submitting payments. Whatever the form of taxation your agency oversees, Selectron’s tax and revenue product suite will maximize your staff’s productivity and empower your citizens with around-the-clock access to information as well as filing and payment options.

Agencies responsible for imposing state and local taxes require effective means for keeping taxpayers apprised of their obligations, as well as streamlined collection and filing processes. VoiceTax is an interactive voice response (IVR) system specifically designed to support such agencies. This system provides callers secure 24-hour automated telephone access to tax-related information.

The VoiceTax system allows callers to access information pertaining to their current tax billing, delinquent payments, payment history, and payment methods. It also offers callers the ability to electronically file their income, individual, and business tax returns. VoiceTax is a complete solution and includes all necessary hardware, software, training, and implementation components.

Benefits:

  • Improves your service to your taxpayer base, providing them 24-hour access to tax-related information
  • Increases your tax revenue collection rates by keeping taxpayers informed and automating payment processing 
  • Fields most common taxpayer inquiries without staff involvement, increasing your staff’s efficiency
  • Makes necessary documentation available to callers through rapid fax or e-mail delivery
  • Call processing capability is easily expandable as your taxpayer base grows
  • Integrates with commercial and custom taxation software systems

Features:

  • Current tax billing information
  • Delinquent payment details
  • Payment history
  • Payment method details (direct or by company)
  • Outbound document delivery via fax or e-mail
  • Secure payment processing with included audit reporting
  • Additional modules that provide outbound delivery, payment, general information, or enhanced customer service functionality can be purchased at any time to expand your system’s capabilities