Solutions
Tax and Revenue Solutions
When tax season approaches, your agency can expect a
deluge of calls from people inquiring about their
tax obligations. In addition to the strain on your staff, a number
of taxpayers have been requesting automated options for filing their returns and
submitting payments. Whatever the form of taxation your
agency oversees, Selectron’s tax and revenue product suite will maximize your staff’s
productivity and empower your citizens with around-the-clock access to information as well as filing and payment
options.
Optional
Modules
Your agency is
a dynamic entity
and as new
taxpayer or staff
concerns arise you
want
to ensure your
interactive system
accommodates your
changing business
practices. Selectron
accounts for the
constantly
evolving
marketplace,
offering you a
large library of
enhancement
modules so you can
expand your
system's
capabilities as
your requirements
demand and your
budget
allows. Listed
below are some of
the most popular
add-on modules for
taxation
departments.
Outbound
Delivery
Services
| MODULE |
VOICE |
FAX |
E-MAIL |
SMS |
| Filing
Reminder
Notification |
• |
• |
• |
• |
| Non-Payment
Notification |
• |
• |
• |
• |
| Outbound
Alert |
• |
• |
• |
• |
| Tax
Law
Update
Notification |
• |
• |
• |
• |
Payment
Processing
| MODULE |
VOICE |
FAX |
E-MAIL |
SMS |
Credit Card
| • | | | |
Electronic Check
| • | | | |
Payment Extensions/Arrangements
| • | | | |
Pinless Debit Card
| • | | | |
CSR Modules
| MODULE | VOICE | FAX | E-MAIL | SMS |
| CTI/Screen Pop | • | | | |
| Desktop Delivery | | • | • | • |
General Information
| MODULE | VOICE | FAX | E-MAIL | SMS |
| CommunitySelect | • | • | | |
| Staff Directory | • | | | |
Customer Experience
| MODULE | VOICE | FAX | E-MAIL | SMS |
Professional Voice
| • | | | |
Spanish Language
| • | | | |
Speech Recognition
| • | | | |
Text-to-Speech
| • | | | |
