Solutions

Building and Planning Solutions

Your inspectors are hampered by antiquated processes, contractors are impatiently awaiting inspection results, and your counter staff are swamped by requests and paperwork. Our inspection processing solutions will streamline all of your routine processes in the field and behind the counter. Offer your staff and customers 24-hour telephone and web access for inspection results, plan review status, inspection processing, code enforcement, and more, and give your inspectors the in-the-field mobile capabilities to work more efficiently. 

Building and planning departments contend with extensive data entry work, maintaining a premium on accuracy, and making information more accessible to contractors and inspectors. Developed specifically for community development agencies, VoicePermits is an interactive voice response (IVR) solution that answers these concerns. The system directly interfaces with your permitting application, providing users with secure, around-the-clock telephone access to information and services from any location.

The VoicePermits system allows building contractors to schedule or cancel inspections and review inspection results, and inspectors can post inspection results from the field and check or leave messages for contractors using a touch-tone phone. VoicePermits is a complete solution and includes all necessary hardware, software, training, and implementation components.

Benefits:

  • Easy access from any touch-tone phone – available in the field, in your office, or at home
  • Provides customers with 24-hour access to inspection results without compromising security or using staff time
  • Real-time updates mean inspectors and contractors get information faster
  • Inspection results do not have to be transcribed, saving time and paper
  • Integrates with commercial and custom community development software systems
  • System administration requires minimal training and can be managed by any staff member

Features:

  • Inspection scheduling, including the ability to cancel and reschedule an inspection
  • Relaying the results of an inspection
  • Posting of inspection results from the field
  • Real-time updates to your community development database
  • Two-way voice messaging between inspectors and contractors
  • Additional modules that provide outbound delivery, payment, general information, or enhanced customer service functionality can be purchased at any time to expand your system’s capabilities