Solutions

Court Solutions

You want to ensure your citizens have ready access to important court-related information but your staff are already overburdened with answering inquiries and processing fees and fines. Selectron’s court product suite provides you with user-friendly automated methods for handling routine questions and accepting payments without tying up staff resources. Streamline your daily operations with interactive technology and grant your citizens around-the-clock access to the information they need.

Courts can greatly benefit their communities and staff by making the convenience of self-service capabilities available to the public. VoiceCourt is an interactive voice response (IVR) system that allows justice agencies and courts – including family, juvenile, probation, traffic, and jury services – to automate labor-intensive processes and provide their citizens with 24/7 access to court information.

When integrated with your case management system, VoiceCourt provides a user-friendly and convenient method for handling routine questions regarding court appearances, citations, jury status, and other court-related issues. VoiceCourt is a complete solution and includes all necessary hardware, software, training, and implementation components.

Benefits:

  • Optimizes your staff resources by handling routine calls for case status and payment processing
  • Provides your community with secure and reliable 24/7 self-service access to court information
  • Keeps your citizens informed with reminder calls regarding payments and court dates
  • Expedites revenue collection through automation of payment processing process
  • Integrates with commercial and custom development management software systems

Features:

  • Retrieve information about case or citation
  • Check the status of fees, fines, or judgments owed, including amount owed, due date, and billing history
  • Pay one or all citations or fees via credit card or e-check
  • Schedule and confirm a court date, administrative review, or hearing
  • Check jury duty status, retrieve related information, and request deferrals
  • Leave ruling and disposition messages for attorneys
  • Additional modules that provide outbound delivery, payment, general information, or enhanced customer service functionality can be purchased at any time to expand your system’s capabilities