Solutions

Outbound Delivery Services

Keeping your citizens and staff informed is crucial, but you have limited resources and difficulty delivering messages effectively. Selectron’s outbound delivery services product suite accelerates your information delivery capabilities, improving your service to citizens and saving staff valuable time. Reach more people more rapidly and with far less effort than previously, whether by telephone, fax, text message, or e-mail.

Local governments seeking to disseminate important information specifically geared towards a particular person or group of people often must resort to processes that are neither timely nor cost-efficient. Outbound Notify is a robust Outbound Delivery Services service type that addresses this important concern, giving your agency the capability to contact individual citizens or targeted groups via automated telephone, fax, e-mail, or text notifications.

With Outbound Notify, your agency can deliver messages that are as unique and diverse as necessary. Notifications can be integrated with your agency’s application database – e.g., a permitting system – or may be further customized to provide information catered to the citizen or groups of citizens you wish to contact.

Benefits:

  • Serve your citizens more effectively with automatic reminders of important information
  • Convey time-sensitive information accurately
  • Expedite your revenue collection processes
  • Free your staff from time-consuming messaging tasks

Features:

  • Limitless notification possibilities – whether preconfigured or customized outbound scripts (developed in conjunction with Selectron’s Professional Services)
  • Notifications can be configured to run automatically, with messages being delivered to recipients once the delivery window timeframe has been reached
  • Notifications may be directed to a primary contact address followed by a secondary contact address if necessary (when cascading notification functionality is enabled)
  • Robust reporting tools allow you to track and ensure successful information delivery for any contact method used
  • Usable as a stand-alone application or with Selectron interactive solutions such as VoicePermits and VoiceUtility, and scalable for enterprise-wide deployment.
  • Outbound Notify’s functionality can be expanded with enhancement modules such as Text-to-Speech and Spanish Language