Solutions
Outbound Delivery Services
Keeping your citizens and staff informed is crucial, but you have limited resources and difficulty delivering messages effectively. Selectron’s outbound delivery services product suite accelerates your information delivery capabilities, improving your service to citizens and saving staff valuable time. Reach more people more rapidly and with far less effort than previously, whether by telephone, fax, text message, or e-mail.
Individual agencies or multiple departments often desire a fast, uncomplicated means for contacting disparate groups of people and Selectron’s Outbound Alert application equips them to do so. Whether relaying information to a set of people who have specifically requested it, or broadcasting general announcements to your community, Outbound Alert efficiently delivers predefined messages to a targeted group of recipients.
Outbound Alert is an Outbound Delivery Services service type that offers your agency the flexibility to generate alerts on the spur of the moment in urgent situations or configure them to run at specific times. You can use the delivery method best suited to the situation at hand – phone, fax, e-mail, or text message – to provide your intended recipients with information.
Benefits:
- Ensure your citizens remain informed
- Deliver time-sensitive information accurately
- Free your staff from time-consuming outbound messaging tasks and from answering inbound calls
- Empower your citizens to choose how they are contacted
Features:
- Alerts are easy to create and schedule
- Configure settings such as maximum number of retries and voicemail handling rules
- Robust reporting tools allow you to track and ensure successful information delivery for any contact method used
- Citizens can self-register for specific alerts (optional Alert Web Registration module required)
- Outbound Alert’s functionality can be expanded with enhancement modules such as Text-to-Speech and Spanish Language
- Alerts may be directed to a primary contact address followed by a secondary contact address if necessary (when cascading notification functionality is enabled)