Solutions
Outbound Delivery Services
Keeping your citizens and staff informed is crucial, but you have limited resources and difficulty delivering messages effectively. Selectron’s outbound delivery services product suite accelerates your information delivery capabilities, improving your service to citizens and saving staff valuable time. Reach more people more rapidly and with far less effort than previously, whether by telephone, fax, text message, or e-mail.
Your front desk staff or customer service
representatives (CSRs) sometimes interact with callers who require
documents be delivered to them, whether static documents such as
change-of-address forms or auto-pay sign-up forms or dynamic documents
such as billing history or account statements. Desktop Delivery
allows your staff to quickly and easily send such documents from their
desktops without having to leave their desk or log into another
application or database.
Desktop Delivery is a client-side application that
enhances the functionality of any IVR application or can be used as a
stand-alone system. Documents may be sent via fax or e-mail, or
customers can receive text messages with requested data. Additionally, Desktop Delivery allows agents to complete customers' document requests while on the phone to further expedite their delivery.
Benefits:
- Enhance customer support by expediting document delivery
- Allow CSRs to quickly send documents without needing access to multiple applications/databases
- Allow CSRs to remain logged into a phone queue while providing real-time response to customers requesting documents
- Offer enterprise-level support (e.g., a CSR in the building department could send a utility bill to a caller)
Features:
- Intuitive user interface
- Compatible with IVR systems and functional as a stand-alone system
- Ability to use "screen pop" technology
- Documents may be sent via fax, e-mail, or text