Solutions
CommunitySelect
Your agency is inundated with basic inquiries each day regarding job opportunities, directions, and business hours and your staff expends valuable time taking these calls. A well-developed information line can address these concerns, keeping callers informed, freeing staff from taking repetitive calls, and demonstrating that your agency is serious about offering excellent customer service.
With Selectron’s CommunitySelect application, agencies have control over the entire process of creating, maintaining, and updating an informational interactive voice response (IVR) system. CommunitySelect’s intuitive, user-friendly design requires no programming knowledge for the development of a tailor-made information hotline that fits your community’s specific needs. CommunitySelect functions as a stand-alone system or can be integrated with an existing Selectron IVR solution.
- Straightforward graphical user interface (GUI) enables non-technical staff members to modify the menu structure at will
- Transfers callers out to other locations within your phone system, or to a person
- When integrated with another Selectron solution, can connect callers to specific locations within the other IVR’s call flow rather than to the main menu
- Menu tree templates can easily be saved and archived for interdepartmental sharing or for usage specific to particular situations (seasonal menus, etc.)
- Faxing capability allows callers to request hard copies of documents
- Add-on modules such as Text-to-Speech, Staff Directory, and Spanish Language are available for further system enhancement