Solutions
CommunitySelect
Your agency is inundated with basic inquiries each day regarding job opportunities, directions, and business hours and your staff expends valuable time taking these calls. A well-developed information line can address these concerns, keeping callers informed, freeing staff from taking repetitive calls, and demonstrating that your agency is serious about offering excellent customer service.
With Selectron’s CommunitySelect application, agencies have control over the entire process of creating, maintaining, and updating an informational interactive voice response (IVR) system. CommunitySelect’s intuitive, user-friendly design requires no programming knowledge for the development of a tailor-made information hotline that fits your community’s specific needs. CommunitySelect functions as a stand-alone system or can be integrated with an existing Selectron IVR solution.
- Driving directions to your office from multiple directions (north, south, etc.)
- Descriptions of job openings
- A document library of department forms that can be faxed to citizens upon request
- General information about departmental policies
- General announcements (holiday hours, weather-related closings, etc.)
- Establishing a single number for all agency calls (callers can be transferred to other IVR applications)