"The IVRS has significantly
improved the Building Department inspection scheduling process
and reduced the number of telephone calls received daily. I would
like to express our appreciation for all your help, support, and
patience during the project implementation. You were always ready
to address any issue that we brought up."
Al Belocura, Information Technology
Osceola County, Florida
"VoicePermits system allows our inspectors
to result their inspections by phone in real time which allows
our customers to know the result as soon as it is done. Our customers
also like knowing the failure code (reason for a failed inspection) – which
they could not get on our old system. I can't say enough good
things about the support we got during testing, production and
afterwards."
Karen Freggens, Permit Supervisor
City of St. Petersburg, FL
“We love our IVR system that we purchased
through Selectron. It is one of the best customer service enhancements
that we have done in a long time."
Magen Michaud, Permit Services Manager
City of Bellevue, Washington
"Selectron was the only vendor with the
ability to meet all of our selection criteria while providing
a system that is expandable and capable of supporting other Citywide
applications." said Terri Scott, Public Services Supervisor
for the City."
Terri Scott, Public Services Supervisor
City of Thousand Oaks, CA
"We chose InspecTrack not only because of
the product features and ease-of-use, but because of the excellent
customer service from Selectron Technologies. I need to be able
to rely on customer service to keep us running, and I can count
on Selectron to do that. Other companies don’t have the
same kind of expertise, history, and customer service that Selectron
Technologies has."
Doug Martin, Lead Building Inspector
City of Livermore, CA
"We definitely feel VoicePermits helps us
to take another forward step in providing what we call "Raving
Fans" service to our citizens."
John Lusk, Programmer Analyst
City of Grand Prairie, TX |
