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WebUtility is an Interactive Web Response (IWR) solution
developed to meet the needs of utility companies. A perfect
complement to IVR, IWR extends your
reach to the community by providing an alternative method for
distributing information.
Features
WebUtility interfaces with the host database to provide information
and services via the internet. Utility customers need only their
account or customer ID number to instantly access real-time
data for a utility account.
The Base System Functionality
allows
users to:
- Check account balance and the date and amount of
their last payment
- Find out the scheduled date for the next bill,
plus the date and amount of the last bill
- Stop service on an account and provide a forwarding address
- Print out account information in printer-friendly format
Additional Functionality
Selectron's Payment Processing
module can be incorporated, allowing the agency to accept credit
card or e-check payments.
Benefits
- Increases service to the community by providing
24-hour access to account information
- Integrates with the department’s current website
- Fields the most common questions, increasing the
efficiency of customer service representatives
- Integrates with commercial and custom software systems
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