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Inquiries from homeowners, mortgage loan companies and title
insurance firms can keep city and county staff busy responding
to tax-related questions. VoiceTax is an Interactive Voice Response (IVR)
system that enables property tax questions to
be answered with up-to-date information, 24 hours a day, 7
days a week.
VoiceTax reduces the number of inquiries that must be fielded
by department staff, improving efficiency and reducing expenses,
while increasing the level of customer service to the community.
Features:
In addition to receiving information via telephone, VoiceTax allows callers to request detailed tax information be sent to them
via fax. Using a reporting format designed by the jurisdiction,
property tax information such as delinquent account detail
and payment history (including when and who made the last payment) can be provided upon request. The fax routine
can also be designed to provide important detail regarding
legal property description, ownership detail and valuation
information.
(SmartDelivery required)
Standard system features include
information retrieval of:
- Current tax billing
- Delinquent payments
- Delinquent or payment history
- Payment methods- direct or by mortgage company
Who benefits from VoiceTax?
- Tax and Assessment Office Staff
- Property Owners
- Business Owners
- Title Companies
- Mortgage Companies
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