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Every agency has the need to contact citizens, group members, or employees. Our Outbound Delivery Services suite of products will help you improve services to citizens, accelerate the flow of information and increase staff efficiency. These products will allow your agency to reach more people, more quickly, and with greater ease than ever before!
Outbound Alert: Broadcast Messages with Ease
With Outbound Alert you can quickly and easily create and send the same recorded message to multiple people or specific targeted groups. For example, agencies can rapidly contact groups of people to inform them of alerts, such as severe weather advisories (such as flash flood warnings), crime bulletins (such as Amber Alerts)
or community updates. In addition, Outbound Alert can be used to notify specific work crews of emergency situations, such as snow removal and the time they are to report for work.
Outbound Notify: Customize your Communications
Designed to be comprehensive, Outbound Notify integrates with your existing databases, including Land Management, Utility or Court systems to provide unique and diverse outbound campaigns. Notifications can be configured to include names, account or permit numbers, dates, and currency amounts, as well as other variables. With Outbound Notify you can inform contractors of unpaid fees and inspection results, notify utility customers of outstanding balances and remind jurors of upcoming court dates.
Multiple Methods for Information Delivery
Outbound Notify and Outbound Alert provide your agency with the ability to choose the most appropriate medium for contacting citizens — telephone, fax, text messages or e-mail. In time-sensitive situations, the telephone may be the most expedient communication medium, but e-mail messages or fax may be more appropriate for less critical situations.
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