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Every Selectron interactive solution is uniquely tailored
to the specific needs of each jurisdiction. Our large collection of modular Additional Functionality components gives our customers the ability
to enhance their interactive solution as requirements change and budget allows.
Rather than creating specific "pre-packaged" groups of specific modules that must be purchased together, our modules are offered on an "a-la-carte" basis so that our clients pay only for those features that suit their requirements.
In addition to the general functionality modules listed below, each department-specific
Selectron interactive solution has its own unique enhancement modules available.
Business License Verification
Add a convenient and cost-effective method to manage all the routine questions and activities related to local business license requirements. By automatically retrieving data directly from the business license database, callers have easy access to information around the clock. Read more...
Dynamic Information System (DIS)
Give callers the ability to request informational messages or get faxed copies of standard forms and documents through your IVR or IWR solution with DIS. Users can receive information on
procedures and policy, where to seek help, governmental meetings,
minutes, schedule of events, etc.
Election Line
Empower your community to retrieve information related to federal, state, and local elections with our Election Line module. Elections staff can also use the Election Line’s outbound dialing capabilities to remind existing volunteers of precinct location and selected time. Read more...
Payment Processing
The Selectron Technologies optional
Payment Processing module enables jurisdictions to accept credit
card and/ or e-check payments via their Interactive Voice or Web
Response system. Callers are able to pay fines, fees, or other charges,
and to make regular monthly payments to their account. Payment Processing
utilizes the PayPal® Payflow Pro application to securely process
payment transactions. Click here to read more about Selectron's partnership with PayPal!
Professional Voice
Selectron can provide recordings of all call flow and system prompts using our professional voice talent resources for English or Spanish.
SmartDelivery
With SmartDelivery, both fax and e-mail functionality are seamlessly added
to your voice product.
Speech Recognition
Speech Recognition allows your IVR system to recognize human speech in addition to telephone touch tones. Key words and phrases are used to maintain accuracy rates and to support continuous phrases, spotting and barge in- functions.
Spanish Language
A Spanish language module can be added to the Standard English version
on your IVR system.
Staff Directory
This enables jurisdictions that have an existing voice mail
system to use the IVR system to direct callers to the staff
voice mailboxes. This is a menu option that request that
the caller either input an extension number if known, or
spell out a portion of the desired staff’s name. The
system can enable the caller to be transferred to the staff’s
telephone extension, voice mail box, or the caller can be
prompted to enter a call-back number and the IVR system will
page the staff member and display the call back number.
Text-to-Speech
With this module, the IVR system generates the audio file
for system prompts and responses, so the jurisdiction does
not have to record voice segments. Responses like street names
are generated dynamically, as they are read directly from
the host database, while menu prompts are defined and stored
during the call flow design.
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