Every Selectron interactive solution
is uniquely tailored to meet the specific needs of each jurisdiction.
As part of that commitment, we offer a wide assortment of additional functionality modules that can be added at any time as your needs and budget warrant. Here is a list of the most commonly requested enhancement modules specifically for VoicePermits:
Automatic Results Notification (ARN)
This module gives the VoicePermits system the ability to make outbound calls to contractors as soon as the inspection results have been posted to the permitting database. The contractor hears the permit number and inspection type, and whether the inspection passed or failed, plus any voice messages left by the contractor. If the Correction Codes module is in use, the reason for a failure will be provided. A Fax option of this module is available and would allow the contractor to have a fax of the inspection results automatically sent. (SmartDelivery required)
Certificate of Occupancy
This module enables jurisdictions to have Certificate of Occupancy documents faxed on demand or automatically. The IVR system creates the document as defined by the jurisdiction and faxes it to the destination number contained in the host database. (SmartDelivery required)
Complaint/Code Enforcement
This module allows callers to check the status of a complaint or code violation by calling into the IVR system.
Escrow/Trust Balance Inquiry
Callers wishing to check the status of their Escrow Account can call the IVR system to obtain information.
Correction Codes
This module allows inspectors to post the most common causes for failed inspections to the permitting database through the IVR system using a short numeric code. When contractors obtain inspection results through the IVR system, they can hear the reason for the failure.
Inspection Results & History (Fax/E-mail)
Callers can request to receive inspection history information or inspection results on either a permit or inspection code to a requested fax or e-mail destination. (SmartDelivery required)
Permit Verification
This module allows inspectors and other authorized staff to check the active permit status of a building or construction site via the IVR system. This is used to help inspectors identify when a construction site does not have the necessary permits.
Plan Review Status
This module allows callers to learn the status of a submitted plan in either a spoken, faxed or e-mailed format. Information provided to the caller can include approval status, dates submitted or completed, and associated fees. (SmartDelivery
required)
Smart Delivery
Required to support fax and e-mail applications on the VoicePermits system. It is required only once, regardless of how many fax and e-mail applications are utilized.
Utility Notification
This module allows a "Request for Activation" document to be automatically faxed to the utility company when final inspection is completed for gas, water or electric service. These fax documents can either be sent as the inspection information is posted by the inspector or batch-faxed at the end of the workday. (SmartDelivery
required)
Zoning Status
This module allows callers to retrieve property zoning status information contained in the permitting database. Once the zoning status plays, callers can optionally request a faxed copy of the pertinent zoning regulations. (SmartDelivery
required)
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