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Voice Permits is an Interactive Voice Response solution developed for use by city and county Community Development department. Because it can directly interface with your permitting application, VoicePermits can provide secure access to information and services via the telephone using a combination of touchtones and spoken messages.
The VoicePermits base system allows building contractors to schedule or cancel inspections and review inspection results, and inspectors are able to post inspection results from the field using a touch tone phone.
Features
VoicePermits Base System is a turnkey solution, and includes
all necessary hardware, software, training and implementation
components.
The Base System Functionality includes:
- Inspection scheduling, including the ability to cancel
and reschedule an inspection
- Relaying the results of an inspection
- Posting of inspection results from the field
- Real-time updates to the land management database
- Two-way messaging between inspectors and contractors
The VoicePermits base system can be enhanced at any time from our library of
Additional Functionality modules.
Benefits
- A touch-tone phone is all that is required to use the system
in the field, in your office or at home
- Provides customers with 24-hour access to inspection
results without compromising security or using staff time
- Real time updates mean inspectors and contractors
get information faster
- Administration of the system requires minimal training,
and can be managed by any staff member
- Paperwork is reduced
and time is saved, because inspection results do not have
to be transcribed
- Additional Functionality modules can be purchased
a la carte, expanding the capabilities of the system to meet
the unique needs of the department
- Integrates with commercial and custom development
man agement software systems. Contact us to see if we
integrate with your management software.
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