News
Pinal County, AZ Goes Live with Selectron’s VoicePermits™ IVR System and Accela Automation
PORTLAND, OREGON — December 7, 2005 — Selectron Technologies, Inc., a leading provider of interactive voice, web, and mobile solutions for public sector clients throughout North America, announced the successful implementation of its VoicePermits interactive voice response (IVR) system for Pinal County, Arizona with the County’s new Accela Automation® permitting database. The new system has eight dedicated ports to handle a wide variety of calls now being sent to permit counter staff, voicemail, and fax machines.
“Pinal County issues about 900 new building permits each month, and receives about 600 inspection requests per day,” says Steve Brown, Building Official for Pinal County. “But on any given day, at best we only have 20 inspectors available to handle all of these requests. Selectron’s system will automate most of the routine requests and processes, from inspection scheduling and cancellations to results input from the field and remote retrieval for local contractors. So we’ll be able to maximize efficiency of our inspection process while providing local builders with faster inspection results, 24/7, so they can keep their projects on schedule.”
“We were delighted to be working directly with both Accela and Pinal County on this VoicePermits implementation,” says Todd Johnston, President and CEO of Selectron Technologies, Inc. “Our ability to interface with Accela Automation using GovXML has enabled Pinal County to strategically leverage their current applications and processes to improve service levels to their constituents, facilitate inspection routines for County staff, and save taxpayer dollars.”
About Selectron Technologies, Inc.
Selectron Technologies, Inc. is the industry-leading provider of
interactive voice, web, and mobile solutions for government
agencies. Its
extensive product suite helps increase staff efficiency, reduce
infrastructure cost, and ensure customer satisfaction. Equipped with
the industry's top talent, proven methodologies, and nearly twenty
years of experience, Selectron offers innovative and cost-effective
interactive solutions that can benefit any municipal department –
building and planning, business licensing, elections, courts and
citations, taxation, utility billing/finance, zoning, and more.
For further information please contact us.