News
West Valley Water District Chooses Selectron's VoiceUtility™ Interactive Voice Response System
PORTLAND, OREGON — November 5, 2007 — West Valley Water District, located in Rialto, California, has chosen Selectron's VoiceUtility interactive voice response system to maximize efficiency of its payment processing procedures. The system provides Disctrict customers with phone access to their utility account information 24 hours a day, seven days a week, thus relieving a significant burden from existing customer service representatives.
"Selectron's vast experience with government agencies made them the natural choice for our IVR project," says Deborah Sousa, Treasurer and Office Manager for the District. "We found their wide range of modules, which can be used to expand our functionality, especially appealing. And their experienced staff comes highly recommended. We are really looking forward to working in partnership with Selectron on this project."
In addition to the base system, the District purchased add-on modules to bring extra functionality to the new IVR system, including Outbound Delinquency Notification, Credit Card Processing, and Spanish Language.
"We are delighted to be working with West Valley
Water District on this project," says Todd Johnston, President and CEO of
Selectron Technologies, Inc. "Selectron has enjoyed great success in integrating
our VoiceUtility system with similar SunGard Public Sector systems for many
jurisdictions across the country. We are confident that this application will
enable the District to improve service levels to its constituents, facilitate
payment processing for its customers, and save taxpayer dollars in the
process."
About Selectron Technologies, Inc.
Selectron Technologies, Inc. is the industry-leading provider of
interactive voice, web, and mobile solutions for government
agencies. Its
extensive product suite helps increase staff efficiency, reduce
infrastructure cost, and ensure customer satisfaction. Equipped with
the industry's top talent, proven methodologies, and nearly twenty
years of experience, Selectron offers innovative and cost-effective
interactive solutions that can benefit any municipal department –
building and planning, business licensing, elections, courts and
citations, taxation, utility billing/finance, zoning, and more.
For further information please contact us.