News
Sungard Public Sector Customer Tyler, TX Chooses VoicePermits™ and VoiceUtility™ IVR Systems
PORTLAND, OREGON — November 5, 2007 — The City of Tyler, Texas joins a growing number of SunGard Public Sector customers who have chosen Selectron to design and implement their automated phone systems. Tyler will use both Selectron's VoicePermits and VoiceUtility interactive voice response (IVR) systems as a means to more efficiently service inspections scheduling and account payment functions. Once installed, the systems will free up existing staff during business hours to focus on more complex issues and will provide basic services around the clock.
"It's been a pleasure to work with the City on this project," says Randy Rustebakke, Selectron Account Executive. "Starting from our existing SunGard Public Sector call flow and project plan, we are able to move quickly into the space of tailoring the solution to the specific and unique needs of the City. We've been able to give the City a comfort level with doing this implementation at the same time they are making an overall transition to Voice-over IP (VoIP). We look forward to continued work with the City as they strive for better efficiency in all of their call-handling processes."
About Selectron Technologies, Inc.
Selectron Technologies, Inc. is the industry-leading provider of
interactive voice, web, and mobile solutions for government
agencies. Its
extensive product suite helps increase staff efficiency, reduce
infrastructure cost, and ensure customer satisfaction. Equipped with
the industry's top talent, proven methodologies, and nearly twenty
years of experience, Selectron offers innovative and cost-effective
interactive solutions that can benefit any municipal department –
building and planning, business licensing, elections, courts and
citations, taxation, utility billing/finance, zoning, and more.
For further information please contact us.