News
Selectron Announces New Contract with Alexandria, VA for VoicePermits™ IVR Solution
PORTLAND, OREGON — November 12, 2007 — The City of Alexandria, Virginia, has chosen Selectron Technologies' VoicePermits interactive voice response (IVR) system as the permit processing solution for its Building and Planning Department.
Once installed, the new VoicePermits system will help the City maximize efficiency of its building inspection process while providing local contractors with faster inspection results, 24 hours a day, seven days a week. The City has been a Selectron customer since 2006, when it purchased Selectron's mobile solution, InspecTrack™.
VoicePermits will automate the City's inspection
scheduling and posting process. Inspectors will be able to call into the system
from the field to verify the status of a permit or review prior site inspection
results and history. They can also report new inspection results while out in
the field, even leaving a detailed message about the inspection that can be
retrieved by the contractor. Contractors will be able to call into VoicePermits
to cancel, schedule or reschedule an inspection, listen to the results of recent
inspections, request a faxed copy of inspection results or the inspection
history for a specific permit, and verify the status of plans that have been
submitted to the office for review.
"The new VoicePermits system, along with its current InspecTrack system, will give the City of Alexandria a much more dynamic solution than it currently possesses," says David Fay, Selectron Vice President. "The two products will leverage the City's technology into a fully integrated solution between inspectors and contractors for inspection processes."
About Selectron Technologies, Inc.
Selectron Technologies, Inc. is the industry-leading provider of
interactive voice, web, and mobile solutions for government
agencies. Its
extensive product suite helps increase staff efficiency, reduce
infrastructure cost, and ensure customer satisfaction. Equipped with
the industry's top talent, proven methodologies, and nearly twenty
years of experience, Selectron offers innovative and cost-effective
interactive solutions that can benefit any municipal department –
building and planning, business licensing, elections, courts and
citations, taxation, utility billing/finance, zoning, and more.
For further information please contact us.