Enterprise-wide Solutions: Knowledge As Important As Technology
Interactive Solutions benefit communities by providing easy,
24-hour access to information and resources citizens need. Checking
Utility account balances, making tax payments by credit card, and
requesting information on local building codes are all things than
can be accomplished over the telephone or web, at the convenience
of the consumer.
Jurisdictions also benefit from implementing interactive solutions.
By reducing the time spent on customer service calls, workload
is reduced and expenditures decreased. On a departmental level,
more specific benefits are found. Community Development agencies
see the elimination of transcription errors by enabling the on-site
posting of inspection results, and Utility, Tax, or Citation payments
can be received, processed, and posted without the time and expense
of manually processing checks. All of these benefits are multiplied
when an interactive solution is implemented enterprise-wide.
Selectron Technologies is the ideal vendor to provide enterprise
solutions to local government agencies. Our interactive platform,
as well as our business processes and procedures were developed
with the enterprise in mind. Selectron provides the ideal application
platform to encourage enterprise-wide use. Clients can easily integrate
applications, achieve a lower cost of deployment and maintenance,
and benefit from centralized administration and security.
Flexible and Scalable - Selectron’s Interactive Solution
was developed to ensure easy deployment and compliance with growing
end-user requirements. The architecture allows for easy expansion,
which gives jurisdictions the flexibility to add new departments
or functionality when the timing is convenient, or when funds become
available. .
Multi-Host Compatibility - The platform has been designed to integrate
with in-house, custom, and commercial software, so our clients
can deploy an enterprise solution regardless of the database or
operating system each department uses.
Security - Since all applications are built on a single platform,
Selectron clients benefit from centralized administration and security.
Security is built into each component, all the way from the Administration
to the Core Services running on the system.
Manageability - System Administrators have instant access to the
interactive system from any PC that can access the jurisdiction’s
intranet, which is helpful when departments are located in different
offices or buildings, and may not have direct access to the solution
server.
Non-Technological Factors - When considering any enterprise solution,
experience and industry knowledge should be requirements that are
high on the list of considerations.
Selectron provides our clients with many benefits and advantages
from a non-technological perspective. We have worked with local
government agencies since 1990, and understand their business rules
and administrative procedures. From this experience, we have been
able to tailor our own businesses processes to accomodate the needs
of the cities and counties we serve.
Selectron truly understands the specific departments and industries
we work with. We keep abreast of industry trends, regulations,
and laws, and also look to our current users to ensure we are providing
the products and functionality our clients require. We understand
the workflow and methodologies of the departments we work with,
and provide expert needs-analysis consulting to ensure our solutions
fit our clients’ needs. Additionally, we do not bundle unnecessary
or impractical applications into our solutions; we understand that
not all functionality is right for every department.
Selectron’s Interactive Solutions are available to a wide
array of public service agencies, including Building and Planning,
Business License, Code Enforcement, Court and Citations, Elections,
Tax Assessment, Utility Billing/Finance, and Zoning Departments.
Whether your jurisdiction simply wants to share the expenses
throughout departments, or needs to ensure flexibility for evolving
business requirements, our solution is ideally suited to support
enterprise-wide usage.
If you would like more information on implementing a department
or enterprise-wide solution, or want to find out how you can add
to your existing solution, please contact us at 866.878.0048.
About Selectron Technologies, Inc.
Selectron Technologies, Inc. is the premier provider of Interactive
Voice, Web, and Mobile Inspection Solutions for government agencies.
An extensive suite of products helps increase staff efficiency,
reduce infrastructure cost, and ensure customer satisfaction. Equipped
with the industry's top talent, proven methodologies, and more
than thirteen years of experience, Selectron offers innovative
and cost-effective interactive solutions for a variety of municipal
departments including: Building & Planning, Business
License, Election Office, Courts and Citations, Tax Assessment, Utility Billing/Finance,
and Zoning.
For more information, please visit Selectron
Technologies or
call (866) 878-0048. |
