News
Compton, CA Selects Selectron's VoiceUtility™ Interactive Voice Response System
PORTLAND, OREGON — August 10, 2007 — Selectron Technologies, Inc., a leading provider of interactive voice, web, and mobile solutions for local governments throughout North America, announced that it has been awarded a contract to implement its VoiceUtility interactive voice response (IVR) system at the City of Compton, California. Once installed, the new VoiceUtility solution will help the city provide its utility customers with 24/7 access to information and services.
In addition to VoiceUtility, the City also purchased additional modules which will enhance the functionality of its system. The modules will allow Compton to make outbound phone calls to customers to deliver specific messages about its service and to let them know when they are behind on their payments. Customers can pay their bills online with an electronic check or credit card. They can also retrieve information about business licenses, such as license requirements, and if they already have a business license they can check the expiration date. By retrieving data directly from the business license database, VoiceUtility offers users easy access to information 24 hours a day. The Spanish Language module enables Spanish-speaking customers to access the IVR system's services.
"We are very excited for the opportunity to work with the City of Compton," said Todd Johnston, President and CEO of Selectron Technologies, Inc. "Selectron has numerous successful implementations with similar Springbrook systems in jurisdictions across the country. We are confident that this application will enable the City to improve its service to its constituents, provide time savings and efficiencies for employees and customers alike, and save taxpayer dollars in the process."
About Selectron Technologies, Inc.
Selectron Technologies, Inc. is the industry-leading provider of
interactive voice, web, and mobile solutions for government
agencies. Its
extensive product suite helps increase staff efficiency, reduce
infrastructure cost, and ensure customer satisfaction. Equipped with
the industry's top talent, proven methodologies, and nearly twenty
years of experience, Selectron offers innovative and cost-effective
interactive solutions that can benefit any municipal department –
building and planning, business licensing, elections, courts and
citations, taxation, utility billing/finance, zoning, and more.
For further information please contact us.