News
San Antonio Water System Chooses Selectron's VoiceUtility™ and WebUtility™ Interactive Voice and Web Response Systems for Enhanced Customer Service
PORTLAND, OREGON — August 25, 2006 — Selectron Technologies, Inc., a leading provider of interactive voice, web, and mobile solutions for public sector clients throughout North America, announced that it has been awarded a contract to implement VoiceUtility and WebUtility interactive voice and web response systems for San Antonio Water System in San Antonio, Texas.
San Antonio Water System will use the Enterprise Resource Software System (ERSS) to support its Customer Service, Work Order Management, Financial, and Human Resources systems. A single-entry resource that supports the Utility Department in a flexible manner was required. The robust feature set and scalable architecture offered by Selectron’s VoiceUtility and WebUtility solutions allow quick and easy accommodation to the city's anticipated population increase over the next few generations.
Once installed, the IVR and IWR solutions will offer streamlined phone and online access to customer account information, and allow customers to easily make service requests any time, day or night, or pay bills using a credit card or checking account . The systems will provide the Utility Department with first-level customer service to reduce staff involvement on routine inquiries, freeing up personnel to focus on questions and issues that require personal and timely intervention. The ten-year contract was awarded to Selectron along with Hansen, who together are creating the needed enterprise-wide solution.
“Like any high-performance organization, SAWS is committed to providing outstanding customer service,” notes SAWS CEO David Chardavoyne. “This information system project will help move us to a new level of operational efficiency. And that can only mean better service – and better value – for our customers. Now that we’ve signed the contract, we're ready to dig in and get down to the real work – work that will positively impact every area of our organization and the quality of service we provide.”
“We are pleased that the San Antonio Water System has chosen Selectron as a long-term business partner to address its IVR and web technology needs,” says Todd Johnston, President and CEO of Selectron Technologies, Inc. “This premier account is a nice complement to an already well-established install base in the region. We are confident the City of San Antonio and its constituents will be well-served by these world-class products.”
Installation of the interactive voice and web response systems is expected to
be completed by September 2008.
About San Antonio Water System
Since 1992, SAWS has provided
leadership in managing and developing water resources in the San
Antonio region. Water and wastewater services are provided to more than
one million consumers. The utility's complex infrastructure includes
water and sewer mains, water meters, wells, pumps, storage tanks,
treatment facilities, and pump stations.
SAWS is committed to delivering superior water-related products and
services at a reasonable cost for the benefit of the entire San Antonio
community. That commitment is at the forefront of the utility's
recently-adopted mission statement: Proudly serving our customers and
helping communities flourish with plentiful, quality, affordable water
services. For more information, visit SAWS on the Web at www.saws.org.
About VoiceUtility
VoiceUtility is an interactive voice response (IVR) solution developed to meet the needs of utility companies. By providing first-level customer service, VoiceUtility reduces the number of telephone calls that are fielded by staff and increases the level of service offered to consumers. Using a touchtone telephone, customers need only their account or customer ID number to instantly access their utility accounts. Information such as current balance and date of last payment can be quickly and easily retrieved. VoiceUtility offers a wide range of enhancement modules on an a la carte basis. Built on a full-featured, industry-standard, scalable environment, VoiceUtility is able to integrate with both commercial and custom database systems.
About WebUtility
WebUtility is a user-friendly and efficient interactive web response (IWR) system that adapts to the unique needs of any community. A perfect complement to IVR technology, an IWR solution extends an agency's reach to its constituents by providing an alternative method for distributing information. This product interfaces with an agency's host database to provide information and services via the web. Utility customers need only their account or customer ID number to instantly access real-time utility account data at their convenience..
About Hansen
Hansen is the world's leading
provider of intelligent, adaptive, and pervasive solutions that help manage the
operations of government. Hansen's integrated family of browser-based solutions
includes Enterprise Asset Management (EAM), Building Permit, Business Licensing,
Business Intelligence, Citizen Relationship Management (CRM), Code Enforcement,
GIS, Hansen Financials, Property Tax, Timesheet Reporting, Transportation,
Utility Billing, and Web Portal applications. Major customers include 15 of the
25 largest city and county governments in the United States. Headquartered in
Rancho Cordova, California, the company is a privately-held corporation
employing over 250 people with offices in Auckland, London, Melbourne, Perth,
Sydney, and Toronto. For more information, visit www.hansen.com.
About Selectron Technologies, Inc.
Selectron Technologies, Inc. is the industry-leading provider of
interactive voice, web, and mobile solutions for government
agencies. Its
extensive product suite helps increase staff efficiency, reduce
infrastructure cost, and ensure customer satisfaction. Equipped with
the industry's top talent, proven methodologies, and nearly twenty
years of experience, Selectron offers innovative and cost-effective
interactive solutions that can benefit any municipal department –
building and planning, business licensing, elections, courts and
citations, taxation, utility billing/finance, zoning, and more.
For further information please contact us.