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Interactive Voice & Web Platform
Featuring new remote
administration capability, web-based reporting, and many other enhancements,
the interactive solution platform is the core component of Selectron
Technologies, Inc's. Interactive Voice Response (IVR) and Interactive
Web Response (IWR) applications.
The platform was built
in the Microsoft® .NET™ environment utilizing C# as the
development language. Selectron continues to use Intel® Dialogic
Voice Boards as well as the Intel® NetMerge™ Call Processing
Software, but has moved to the latest versions of these technologies.
Why change development environments?
As with any software-based system, the underlying technologies
and platforms of Interactive Solutions continue to evolve. By using
the latest, proven technologies for application development, Selectron
invests in lengthening the lifecycle of the delivered systems. “By working on the latest .NET
environment, our [Interactive Voice and Web] solutions naturally have an
extended product lifecycle,” cited Dan Porter, Vice President of Operations.
Additionally, these latest environments also provide access to new technologies
that extend or augment the usefulness of the solution for our customers,
such at Text-to-Speech and Automatic Speech Recognition.
Why .NET?
Selectron Technologies considered many factors in choosing base
technologies and frameworks, including technical, business, and
practical considerations. From a technical perspective the move
to the .NET environment, specifically C#, provides several inherit
benefits to the system. As a powerful, object-oriented development
environment, moving to C# provides the impetus to design a clean,
object-based solution that is robust, extensible, and adaptable. This environment
also scales very well from small-systems to large, distributed multi- server
solutions.
Ready availability of parts and service is a factor that is at
least equally important as the technical merits of hardware card
design. By selecting market leaders such as Intel and Microsoft,
Selectron is ensuring the future viability and availability of
the platform. In addition, as the industry leader in these tools,
Microsoft provides the most options and flexibility, as well as
access to thousands of related third-party technologies.
“The decision was an easy one. We chose to invest in the
future in order to stay successful in years to come. The Microsoft
development framework, combined with the latest PC and voice technology
from Intel, is providing our customer base with systems that are
cost-effective to implement and maintain over the life of the installation,”
-Mike Hanegan, VP of Technical Development
About Selectron Technologies, Inc.
Selectron Technologies, Inc. is the premier provider of Interactive
Voice, Web, and Mobile Inspection Solutions for government agencies.
An extensive suite of products helps increase staff efficiency,
reduce infrastructure cost, and ensure customer satisfaction. Equipped
with the industry's top talent, proven methodologies, and more
than thirteen years of experience, Selectron offers innovative
and cost-effective interactive solutions for a variety of municipal
departments including: Building & Planning, Business
License, Election Office, Courts and Citations, Tax Assessment, Utility Billing/Finance,
and Zoning.
For more information, please visit Selectron
Technologies or
call (866) 878-0048. |
