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Shelby County, TN Chooses Selectron Technologies
to Implement IVR
Portland, OR, July 2, 2004--Shelby
County, TN has contracted with Selectron Technologies, Inc. to provide
an interactive voice response solution. The system will be
used by the County's Office of Construction Codes Enforcement to
schedule and track building inspections.
The Office of Construction
Codes Enforcement is responsible for the review, permitting, and
inspection of all construction projects within Shelby County, consisting
of plan review, building, electrical, mechanical, plumbing, signs,
and zoning inspections. The building and permitting staff
includes 85 inspectors. Approximately 50K permits are generated
each year with over 5400 inspections occurring weekly.
The current inspection system
requires a contractor to leave a phone message with detailed information
regarding the permit and the requested inspection. This information
is then manually entered into the County's Accela ‘Permits' Plus®
land management software, which is used for plans review, issuing
building, trade and sign permits, and for scheduling and tracking
inspections. ‘Permits' Plus then automatically assigns
an inspector to the inspection based on the location and type.
Each morning, inspector worksheets
detailing the inspector's workload are printed and distributed,
and each inspector enters the results of the previous day's inspections
into the system. If the inspection does not pass, the inspector
enters the violations and related conditions as part of the result.
The permit holder must go onsite to read the violation notice,
and schedule a re-inspection using the same process.
The IVR system, called VoicePermits™,
will integrate with the County's land management software to automate
the inspection scheduling and posting process. Contractors
will call the IVR system to schedule an inspection, and can listen
to the results of inspections that have already occurred.
Additionally, contractors can request a fax of inspection results
as well as the inspection history for a specific permit, and may
determine the status of plans that have been submitted to the Office
for review.
County inspectors will also
utilize VoicePermits. They will call in inspection results
from the field, relaying the status of an inspection such as passed
or failed, and recording the reason for failed status by entering
a numeric code that corresponds to a description of the violations.
As an added feature, VoicePermits will automatically fax
a “Request for Activation” to the local utilities once the final
inspection has been passed for a permit.
About Selectron Technologies, Inc.
Selectron Technologies, Inc. is the premier provider of Interactive
Voice, Web, and Mobile Inspection Solutions for government agencies.
An extensive suite of products helps increase staff efficiency,
reduce infrastructure cost, and ensure customer satisfaction. Equipped
with the industry's top talent, proven methodologies, and more
than thirteen years of experience, Selectron offers innovative
and cost-effective interactive solutions for a variety of municipal
departments including: Building & Planning, Business License,
Election Office, Courts and Citations, Tax Assessment, Utility
Billing/Finance, and Zoning.
For more information, please visit Selectron
Technologies or call (866) 878-0048.
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