News
Selectron Announces New Interface Between Its VoicePermits™ and Accela’s Automation
PORTLAND, OREGON — May 18, 2005 — Selectron Technologies, Inc., the premier provider of Interactive voice, web, and mobile solutions for public sector clients throughout North America, announced that it would be rolling out a new interface between its VoicePermits product and Accela’s Automation in two locations. Selectron’s experience with Accela’s family of products spans over ten years and now includes an interface to Automation using Accela’s GovXML technology. The first installations will be at the Department of Inspections, Licenses and Permits (DLP) in Howard County, Maryland, and at the Department of Development Services in Pinal County, Arizona. Both implementations are expected to go live in July.
VoicePermits is a dynamic interactive voice response (IVR) solution designed to automate the building inspection processes of community development agencies. Through a combination of spoken messages, VoicePermits provides callers with touchtone phones a direct, secure interface to an agency's permitting and inspection database. Inspectors are able to post inspection results from the field in real time, and building contractors can schedule or cancel inspections and review inspection results at any time and from any location. Selectron’s solutions are compatible with over 15 database application vendors using a variety of interface methods, in addition to client-developed solutions servicing more than 30 vendor application packages.
“We are very pleased to be working directly with
Accela on both the Howard County and Pinal County IVR implementations,” states
Todd Johnston, President and CEO of Selectron Technologies, Inc. “Our ability
to interface with Accela Automation using GovXML will enable both counties to
get the most leverage from their current applications and equipment, while
adding secure and user-friendly features that will improve customer service to
their constituents, facilitate inspection routines for County staff, and save costs to the taxpayer in the process.”
About Selectron Technologies, Inc.
Selectron Technologies, Inc. is the industry-leading provider of
interactive voice, web, and mobile solutions for government
agencies. Its
extensive product suite helps increase staff efficiency, reduce
infrastructure cost, and ensure customer satisfaction. Equipped with
the industry's top talent, proven methodologies, and nearly twenty
years of experience, Selectron offers innovative and cost-effective
interactive solutions that can benefit any municipal department –
building and planning, business licensing, elections, courts and
citations, taxation, utility billing/finance, zoning, and more.
For further information please contact us.