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Chandler, AZ goes live with Voice and WebUtility
PORTLAND, OR, April 12, 2004-- Selectron Technologies Inc., a
provider of interactive solutions for government agencies, today
announced that the City of Chandler, AZ has gone live with an Interactive
Voice and Web Response solution for their Utility Billing Department.
As one of the fastest growing cities in the nation, the City
of Chandler is constantly striving to meet the needs and expectations
of its more than 200,000 residents. In an effort to save their
citizens time and money, the City has initiated a program to bring
many resident services online. “Our objective is to make
government services more easily accessible for our residents”,
said Kevin McManus, Project Manager. “We understand that
busy lifestyles don’t often allow our citizens to interact
with us during regular business hours, and providing online access
to resident services has almost become a necessity.”
Part of the City’s plan included giving residents a user-
friendly method to check the status of their utility account and
make payments by phone or through the internet.
When department staff began looking for a solution that would
integrate with their Hansen Utility Billing solution, they came
to Selectron Technologies. “We were already using Selectron’s
VoicePermits and InspecTrack products for our Building and Planning
Services. Selectron understands our business processes and has
always been easy to work with. We knew they would be a good choice
for this project,” said Mr. McManus.
Working with City staff and software developers from Hansen,
Selectron engineered a solution that would interface seamlessly
with the Hansen database while incorporating the standard business
rules employed by the department.
The new solution went live in February, to the delight of Chandler's
tech-savvy residents. In addition to processing credit card payments,
users can find out their payment and billing history, and arrange
to stop service when moving.
About Selectron Technologies, Inc.
Selectron Technologies, Inc. is the premier provider of Interactive
Voice, Web, and Mobile Inspection Solutions for government agencies.
An extensive suite of products helps increase staff efficiency,
reduce infrastructure cost, and ensure customer satisfaction. Equipped
with the industry's top talent, proven methodologies, and more
than thirteen years of experience, Selectron offers innovative
and cost-effective interactive solutions for a variety of municipal
departments including: Building & Planning, Business
License, Election Office, Courts and Citations, Tax Assessment, Utility Billing/Finance,
and Zoning.
For more information, please visit Selectron
Technologies or
call (866) 878-0048. |
