News
Pasco County Chooses Selectron to Implement Its Utility and Building Permit IVR Solutions
PORTLAND, OREGON — January 21, 2008 — Pasco County, Florida
is revamping its Utility and Building Permit Department's processes
with the addition of Selectron Technologies' interactive voice response
(IVR) systems.
The Building Permit Department's projected VoicePermits™
system will interface directly with the host database the County
currently uses for planning, permit and inspection processing. Once
installed, it will be able to handle a large portion of the phone and
data entry work now being done by staff. Contractors will be able to
call into the system to schedule inspections, obtain inspection
results, and learn the status of a submitted construction plan.
Inspectors will be able to post some or all of their inspection results
through a cellular telephone from the field. This will include leaving
contractors special messages related to failed inspections, which will
significantly reduce contractor calls to the building department. VoicePermits will be available to callers 24 hours a day, seven days a week.
Similarly, the VoiceUtility™ IVR system will allow
customers around-the-clock access to their account information. They
will be able to hear their current utility bill account status, make a
payment by credit card, check billing, and review their payment
history.
"With the purchase of VoicePermits and VoiceUtility,
Pasco County will be making a major technological upgrade in their
offerings to its utility customers and the community's building
inspectors and contractors," says Selectron Vice President David Fay.
Despite its application software coming from two different vendors,
Pasco has been particularly pleased to be able to work with a single
vendor capable of interacting with both. The permitting system is based
on a PG Govern™ software, and utility system based on
Cogsdale™, but both are phone accessible through the .NET-based
Selectron architecture.
About Selectron Technologies, Inc.
Selectron Technologies, Inc. is the industry-leading provider of
interactive voice, web, and mobile solutions for government
agencies. Its
extensive product suite helps increase staff efficiency, reduce
infrastructure cost, and ensure customer satisfaction. Equipped with
the industry's top talent, proven methodologies, and nearly twenty
years of experience, Selectron offers innovative and cost-effective
interactive solutions that can benefit any municipal department –
building and planning, business licensing, elections, courts and
citations, taxation, utility billing/finance, zoning, and more.
For further information please contact us.