Careers



Entry-Level Software Engineer/Support Engineer Apply

Selectron Technologies, Inc. (www.selectrontechnologies.com) is the leading provider of voice, web, and mobile interactive solutions for the government marketplace. As we continue to expand, we are seeking a talented and motivated Entry-Level Software Engineer/Support Engineer to help us meet our growing business needs.

Location:
Portland, Oregon

Position Description

This entry-level software developer will provide front-line support to our existing customer base. Phone, web, and e-mail support of customers, including tracking support issues, researching reported issues, and working with other team members to identify solutions, are all critical functions of this position. In addition, in this entry software development position the Support Engineer will be responsible for code analysis, debugging, maintenance, and modification. Our Support Engineers work closely with the development team and have opportunities to work in the development environment.  The work environment at Selectron Technologies is relaxed, yet challenging and rewarding.  The work is never repetitive or routine.  For the motivated and talented, there are opportunities to advance and grow (professionally and salary) quickly.   

Essential Duties and Responsibilities

  • Coordinate with other support staff to provide first-level customer support via phone and e-mail
  • Perform initial issue investigation, triage, and debugging
  • Work with Senior Product Developers to propose, implement, and deliver solutions for customer support and sustaining issues
  • On an as-assigned basis, take on special projects including definition, resource coordination, roll out, and documentation. Examples of this type of project may be a web-based customer knowledge base or a new internal issue tracking and reporting process
  • Provide appropriate leadership in the customer service team, which may include coordinating issue assignment or overseeing the work of an intern or other junior team member
  • Other duties may be assigned

Required Qualifications

  • B.S. in a technical field, with specific software development training or equivalent workplace experience
  • Excellent written and verbal communication skills
  • Good knowledge and experience coding in an OO language with a preference for C#
  • Demonstrated attention to details and ability to follow standard procedures
  • Reliable attendance, with a variable start time of 6:00 am-8:00 am. Some off hours and weekend work may also be necessary.

Desired Qualifications

  • Familiarity with computer telephony systems or other telephony systems
  • Familiarity with PC configuration, networks, and a variety of software packages
  • 2+ years experience working in a professional environment

Selectron Technologies offers a comprehensive compensation and benefit package, including medical, dental, vision, life insurance, short term disability, and 401(k). We are an equal opportunity employer. If you are interested in joining our team of professionals, reference the position title in the subject line and e-mail your resume and cover letter to: careers@STIgov.com