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The City of Tyler, TX chooses VoicePermits and VoiceUtility for their SunGard Public Sector IVR
PORTLAND, OREGON — November 5, 2007 — The City of Tyler, TX joins a growing number of SunGard Public Sector customers who have chosen Selectron to lead design and implementation of their automated phone system. Tyler will use both VoicePermits and VoiceUtility Interactive Voice Response (IVR) systems as a way to more efficiently service inspections scheduling and account payment functions. Once installed, the system will free up existing staff during business hours to focus on more complex issues and provide basic services around the clock.
“It's been a pleasure to work with the City on this project,” said Randy Rustebakke, Account Manager, at Selectron Technologies, Inc. “Starting from our existing SunGard Public Sector call flow and project plan, we are able to move quickly into the space of tailoring the solution to the specific and unique needs of the City. We've been able to give the City a comfort level with doing this implementation at the same time as they are making an overall transition to Voice over IP. We look forward to continued work with the City as they strive for better efficiency in all of their call handling processes.”
About Selectron Technologies, Inc.
Selectron Technologies, Inc. is the premier provider of Interactive
Voice, Web, and Mobile Inspection Solutions for government agencies.
An extensive suite of products helps increase staff efficiency,
reduce infrastructure cost, and ensure customer satisfaction. Equipped
with the industry's top talent, proven methodologies, and more
than thirteen years of experience, Selectron offers innovative
and cost-effective interactive solutions for a variety of municipal
departments including: Building & Planning, Business License,
Election Office, Courts and Citations, Tax Assessment, Utility
Billing/Finance, and Zoning.
For more information, please visit Selectron
Technologies or call (866) 878-0048.
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