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St. Paul, MN decides on Selectron's VoiceUtility™ for its Utility Department
PORTLAND, OREGON — November 12, 2007 — With its choice of Selectron's VoiceUtility Interactive Voice Response (IVR) system the City of St. Paul has found a way to replace a legacy IVR, without modifying the application it was tied to. The new system allows callers the option of using the automated system to access their account information and make credit card payments. Speed of implementation and leveraging their existing back-end were key factors in the decision.
"From the first demonstration of the product, our organization was impressed with Selectron's functionality,” said Christine Meyer, Information Services Manager. “Their experience has led to a smooth implementation process with clear project definition and well defined roles, responsibilities and milestones. We are looking forward to the expanded self-service our new IVR will provide to our customers."
“Because of the time and resources already invested in their customer information system it was important to the City that the new IVR be able to retrieve and update information in their existing solution,” said David Fay, a Vice President of Selectron Technologies, Inc. “We were able to do that and enhance the overall customer service. We've enjoyed the relationship we've formed with the City of St. Paul, and are pleased to be able a partner with them in their ongoing efforts to be well connected with their jurisdiction.”
About Selectron Technologies, Inc.
Selectron Technologies, Inc. is the premier provider of Interactive
Voice, Web, and Mobile Inspection Solutions for government agencies.
An extensive suite of products helps increase staff efficiency,
reduce infrastructure cost, and ensure customer satisfaction. Equipped
with the industry's top talent, proven methodologies, and more
than thirteen years of experience, Selectron offers innovative
and cost-effective interactive solutions for a variety of municipal
departments including: Building & Planning, Business License,
Election Office, Courts and Citations, Tax Assessment, Utility
Billing/Finance, and Zoning.
For more information, please visit Selectron
Technologies or call (866) 878-0048.
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