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San Antonio Water System Chooses Selectron’s VoiceUtility™ and WebUtility™
Interactive Voice and Web Response Systems to Serve its Customers
PORTLAND, OREGON — August 25, 2006 — Selectron Technologies, Inc., a leading provider of interactive voice, web and mobile solutions for public sector clients throughout North America, announced that it has been awarded a contract to implement VoiceUtility and WebUtility Interactive Voice and Web Response systems for San Antonio Water System.
San Antonio Water System will use the Enterprise Resource Software System (ERSS) to support its Customer Service, Work Order Management, Financial and Human Resources systems. A single-entry resource that supports the Utility department in a flexible manner was required. The robust feature set and scalable architecture offered in Selectron’s VoiceUtility and WebUtility allows quick and easy accommodation to the anticipated population increase over the next few generations.
Once installed, the Utility will offer streamlined access to customer account information, easily make service requests any time, day or night, pay bills using a credit card or checking account. The system will provide the Utility department with first-level customer service to reduce staff involvement on routine inquiries, freeing up personnel to focus on questions and issues that require personal and timely intervention. The ten-year contract was awarded to Selectron along with Hansen, who together are creating the needed enterprise-wide solution.
“Like any high-performance organization, SAWS is committed to providing outstanding customer service,” noted SAWS CEO David Chardavoyne. “This information system project will help move us to a new level of operational efficiency. And that can only mean better service -- and better value -- for our customers. Now that we’ve signed the contract, we're ready to dig in and get down to the real work -- work that will positively impact every area of our organization and the quality of service we provide.”
“We are pleased that the San Antonio Water System has chosen Selectron as a long-term business partner to address its IVR and web technology needs” said Todd Johnston, President & CEO of Selectron Technologies, Inc. “The premier account is a nice complement to an already well-established install base in the region. We are confident the city of San Antonio and its constituents will be well-served by these world-class products.”
Installation of the Interactive Voice and Web Response systems is expected to be completed by September 2008.
About San Antonio Water System
Since 1992, SAWS has provided leadership in managing and developing water resources in the San Antonio region. Water and wastewater services are provided to more than one million consumers. The utility's complex infrastructure includes water and sewer mains, water meters, wells, pumps, storage tanks, treatment facilities, and pump stations.
SAWS is committed to delivering superior water-related products and services at a reasonable cost for the benefit of the entire San Antonio community. That commitment is at the forefront of the utility's recently-adopted mission statement: Proudly serving our customers and helping communities flourish with plentiful, quality, affordable water services. For more information, visit SAWS on the Web at www.saws.org.
About VoiceUtility
VoiceUtility is an Interactive Voice Response (IVR) solution developed to meet the needs of utility companies. By providing first-level customer service, VoiceUtility reduces the number of telephone calls that are fielded by staff and increases the level of service offered to consumers. Using a touchtone telephone, consumers need only their account or customer ID number to instantly access a utility account. Information such as current balance and date of last payment can be quickly and easily retrieved. VoiceUtility offers a wide range of enhancement modules on an a la carte basis. Built on a full-featured, industry-standard, scalable environment that supports all standard architectures, VoiceUtility is able to integrate with both commercial and custom database systems.
About WebUtility
WebUtility is a user-friendly and efficient Interactive Web Response (IWR) system adaptable to the unique needs of any community. A perfect complement to IVR, IWR extends the reach to a community by providing an alternative method for distributing information. The turnkey product interfaces with the host database to provide information and services via the Web. Utility customers need only their account or customer ID number to instantly access real-time data for a utility account. Information is conveniently available 24-hours a day.
About Hansen
Hansen is the world's leading provider of intelligent, adaptive, and pervasive solutions that help manage the operations of government. Hansen's integrated family of browser-based solutions includes Enterprise Asset Management (EAM), Building Permit, Business Licensing, Business Intelligence, Citizen Relationship Management (CRM), Code Enforcement, GIS, Hansen Financials, Property Tax, Timesheet Reporting, Transportation, Utility Billing, and Web Portal applications. Major customers include 15 of the 25 largest city and county governments in the United States. Headquartered in Rancho Cordova, California, the company is a privately-held corporation employing over 250 people with offices in Auckland, London, Melbourne, Perth, Sydney, and Toronto. For more information, visit www.hansen.com.
About Selectron Technologies, Inc.
Selectron Technologies, Inc. is the premier provider of Interactive
Voice, Web, and Mobile Inspection Solutions for government agencies.
An extensive suite of products helps increase staff efficiency,
reduce infrastructure cost, and ensure customer satisfaction. Equipped
with the industry's top talent, proven methodologies, and more
than thirteen years of experience, Selectron offers innovative
and cost-effective interactive solutions for a variety of municipal
departments including: Building & Planning, Business License,
Election Office, Courts and Citations, Tax Assessment, Utility
Billing/Finance, and Zoning.
For more information, please visit Selectron
Technologies or call (866) 878-0048.
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