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Roseville, California expands IVR use with Selectron Technologies Voice Utility™ Interactive Voice Response (IVR) system
PORTLAND, OREGON — January 14, 2008 — The City of Roseville, California has found a better way to give final overdue notifications with its choice of Selectron's VoiceUtility Interactive Voice Response (IVR) system. During peak season and given staff constraints it was not possible to reach an adequate portion of the nearly 500 overdue accounts that were reaching final notice status each day. Together with the VoiceUtility system Selectron's Outbound Delivery Services offered an automated way to send contextual based messages that give individual accounts their specific payment requirements and the capability to immediately resolve them.
“We've enjoyed a great relationship with the City of Roseville's Building & Permitting department, so we are pleased to be working with their Utility department as well.” said Lewis Gouge, Selectron Technologies, Inc. Account Manager. “Their challenge of handling growth and seasonal fluctuations with payment issues is something that our VoiceUtility system can quickly address. Their added module of Outbound Delivery Services will reduce the costly task of stop and start service by rapidly contacting those in risk of a shut-off and allowing them to pay with credit card.”
About Selectron Technologies, Inc.
Selectron Technologies, Inc. is the premier provider of Interactive
Voice, Web, and Mobile Inspection Solutions for government agencies.
An extensive suite of products helps increase staff efficiency,
reduce infrastructure cost, and ensure customer satisfaction. Equipped
with the industry's top talent, proven methodologies, and more
than thirteen years of experience, Selectron offers innovative
and cost-effective interactive solutions for a variety of municipal
departments including: Building & Planning, Business License,
Election Office, Courts and Citations, Tax Assessment, Utility
Billing/Finance, and Zoning.
For more information, please visit Selectron
Technologies or call (866) 878-0048.
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