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Pasco County Chooses Selectron to Implement their Utility and Building Permit IVR Solutions
PORTLAND, OREGON — January 21, 2008 — Pasco County, Florida is revamping their Utility and Building Permit Department processes with the addition of Selectron Technologies' Interactive Voice Response Systems (IVRs).
The Building Permit department's projected VoicePermits™ system will interface directly with the host database the County currently uses for planning, permit and inspection processing. Once installed, it will be able to handle a large portion of the phone and data entry work now being done by staff. Contractors will be able to call into the system to sched¬ule inspections, obtain inspection results and learn the status of a submit¬ted construction plan. Inspectors will be able to post some or all of their inspection results through a cellular telephone from the field. This will include leaving contractors special messages related to failed inspections, which will significantly re¬duce contractor calls to the building department. VoicePermits will be available to callers 24 hours a day, 7 days a week.
Similarly, the VoiceUtility™ IVR system will allow customers around the clock access to their account information. They'll be able to hear their current utility bill account status, make a payment by credit card, check billing, and review their payment history.
“With the purchase of VoicePermits and VoiceUtility, Pasco County will be making a major technological upgrade in their offerings to their Utility customers and the community's building inspectors and contractors,” says Selectron Vice President David Fay, ““Despite their application software coming from two different vendors, Pasco has been particularly pleased to be able to work with a single vendor capable of interacting with both. The permitting system is based on a PG Govern™ software, and utility system based on Cogsdale™, but both are phone accessible through the .net based Selectron architecture.”
About Selectron Technologies, Inc.
Selectron Technologies, Inc. is the premier provider of Interactive
Voice, Web, and Mobile Inspection Solutions for government agencies.
An extensive suite of products helps increase staff efficiency,
reduce infrastructure cost, and ensure customer satisfaction. Equipped
with the industry's top talent, proven methodologies, and more
than thirteen years of experience, Selectron offers innovative
and cost-effective interactive solutions for a variety of municipal
departments including: Building & Planning, Business License,
Election Office, Courts and Citations, Tax Assessment, Utility
Billing/Finance, and Zoning.
For more information, please visit Selectron
Technologies or call (866) 878-0048.
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