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Compton, CA Selects Selectron's VoiceUtility™ Interactive Voice Response System
PORTLAND, OREGON — August 10, 2007 — Selectron Technologies, Inc., a leading provider of interactive voice, web and mobile solutions for local governments throughout North America, announced that it has been awarded a contract to implement its VoiceUtility Interactive Voice Response (IVR) system at the City of Compton, California. Once installed, the new VoiceUtility solution will help the city provide access to information and services 24 hours a day, 7 days a week.
In addition to VoiceUtility, the City also purchased additional modules which will enhance the functionality of their system. The modules will allow Compton to make outbound phone calls to customers to deliver specific messages about their service and to let them know when they are behind on their payments. Customers can pay their bill online with a check or credit card. They can also retrieve information about business licenses, such as license requirements, and if they already have a business license, they can get find out the expiration date. By automatically retrieving data directly from the business license database, users have easy access to information 24 hours a day. The Spanish Language module allows Spanish speaking customers access to information on the IVR system.
“We are very excited for the opportunity to work with the City of Compton,” said Todd Johnston, President & CEO of Selectron Technologies, Inc. “Selectron has numerous successful implementations with similar Springbrook systems and jurisdictions across the country. We are confident that this application will enable the City to improve service levels to constituents, facilitate time savings and efficiencies for employees and customers alike, and save taxpayer dollars in the process.”
Selectron Technologies, Inc. provides tailored solutions with innovative, cutting-edge technology products and services that help local government increase cost-efficiency and effectiveness. The company is known for providing real-time, user-friendly information and payment option services to their constituents while increasing return on investment and taxpayer satisfaction. Selectron Technologies, Inc. was founded in 1994 as a division of Selectron, Inc., a leading provider of security systems in the Pacific Northwest. Selectron Technologies emerged in 2002 as a privately held, independent corporation located in Portland, Oregon.
About Selectron Technologies, Inc.
Selectron Technologies, Inc. is the premier provider of Interactive
Voice, Web, and Mobile Inspection Solutions for government agencies.
An extensive suite of products helps increase staff efficiency,
reduce infrastructure cost, and ensure customer satisfaction. Equipped
with the industry's top talent, proven methodologies, and more
than thirteen years of experience, Selectron offers innovative
and cost-effective interactive solutions for a variety of municipal
departments including: Building & Planning, Business License,
Election Office, Courts and Citations, Tax Assessment, Utility
Billing/Finance, and Zoning.
For more information, please visit Selectron
Technologies or call (866) 878-0048.
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