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Butte County, California Chooses Selectron's VoicePermits™ for its Department of Development Services
PORTLAND, OREGON — January 21, 2008 — Butte County, California opted for Selectron's Technologies VoicePermits IVR system to manage the increasing amount of traffic they had been receiving in their Building and Planning department.
“We were very impressed with Selectron's years of experience developing IVR systems, and working with the government sector,” says Pat Stockton, Senior I/S Tech for Butte County. “They have a firm grasp of the technology and they know our industry. On top of that, we've heard nothing but good things about their professional team. We are excited about our new IVR solution, and feel confident that we selected the right company to implement it.”
The County's VoicePermits system gives contractors the ability to access inspection results and for inspectors to schedule, cancel and reschedule inspections, and post inspection results. The County has chosen to add more functionality through add on modules that include Outbound Delivery Services to support Automatic Results Notification, which will allow contractors to receive real-time inspection status information; Expired Permits Notification, a module that automatically notifies contractors when their permits are about to expire; and Complaint Code Enforcement, which will allow contractors the ability to check the status of violations or issues.
“We are delighted to be working with Butte County on this project,” said Todd Johnston, President & CEO of Selectron Technologies, Inc. “Selectron has enjoyed great success in integrating our VoicePermits system with systems similar to the County's AT&T Centrex phone system and CRW Systems, Trakit™, software suite at many jurisdictions across the country. We are confident that this application will enable Butte County to improve service levels to their constituents, facilitate the inspection processing system, and save taxpayer dollars in the process.”
About Selectron Technologies, Inc.
Selectron Technologies, Inc. is the premier provider of Interactive
Voice, Web, and Mobile Inspection Solutions for government agencies.
An extensive suite of products helps increase staff efficiency,
reduce infrastructure cost, and ensure customer satisfaction. Equipped
with the industry's top talent, proven methodologies, and more
than thirteen years of experience, Selectron offers innovative
and cost-effective interactive solutions for a variety of municipal
departments including: Building & Planning, Business License,
Election Office, Courts and Citations, Tax Assessment, Utility
Billing/Finance, and Zoning.
For more information, please visit Selectron
Technologies or call (866) 878-0048.
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