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Selectron Announces New Contract with Alexandria, VA for VoicePermits IVR Solution
PORTLAND, OREGON — November 12, 2007 — the City of Alexandria, Virginia, has chosen Selectron Technologies' VoicePermits™ Interactive Voice Response (IVR) System as the permit processing solution for their Building and Planning Department.
Once installed, the new VoicePermits system will help the City maximize efficiency of their building inspection process while providing local contractors with faster inspection results, 24 hours a day, 7 days a week. The City has been a Selectron customer since 2006, when they purchased the Mobile solution, InspecTrack™.
VoicePermits will automate the City's inspection scheduling and posting process. Inspectors will be able to call into the system from the field to verify the status of a permit or review prior site inspection results and history. They can also report new inspection results while out in the field, even leaving a detailed message about the inspection that can be retrieved by the contractor. Contractors will be able to call into VoicePermits to cancel, schedule or reschedule an inspection, listen to the results of recent inspections, request a faxed copy of inspection results or the inspection history for a specific permit, and verify the status of plans that have been submitted to the office for review.
“The new VoicePermits system, along with their current InspecTrack system, will give the City of Alexandria a much more dynamic solution than they currently possess,” says David Fay, Vice President. “The two products will leverage the City's technology into a fully integrated solution between inspectors and contractors for inspection processes.”
About Selectron Technologies, Inc.
Selectron Technologies, Inc. is the premier provider of Interactive
Voice, Web, and Mobile Inspection Solutions for government agencies.
An extensive suite of products helps increase staff efficiency,
reduce infrastructure cost, and ensure customer satisfaction. Equipped
with the industry's top talent, proven methodologies, and more
than thirteen years of experience, Selectron offers innovative
and cost-effective interactive solutions for a variety of municipal
departments including: Building & Planning, Business License,
Election Office, Courts and Citations, Tax Assessment, Utility
Billing/Finance, and Zoning.
For more information, please visit Selectron
Technologies or call (866) 878-0048.
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